Following some research to identify a good restaurant, I was
directed to a “small restaurant” called All’Antico Vinaio. Supposedly one of
the best restaurants in Florence.
Finally I walked down a winding cobbled street and noted
heaps of people eating sandwich’s (and drinking glasses of wine) in the street.
A large crowd was gathered outside what seemed a “hole in the wall”. It did
actually have an entrance and room for five or six people to enter and be
served. The rest had to line up outside to deal with the elements. After
ordering a sandwich – not really sure what I ordered as they speak Italian and
I don’t! However I did understand “I maka for you a gooda food!”. That sounded
good enough for me.
The sandwich was the best I have ever eaten. I went back several
times because the business was extremely unique. The key things I took away
were:
1.
The Staff were singing and enjoying their job. I
mean really
happy to be there. As a result customers were relaxed and smiling as
well.
2.
They acknowledged everyone all of the
time. It never stopped.
3.
They never seemed to miss an opportunity to
interact no matter how busy everyone in the business was. Quickly noticing
anyone serving their own wine and NOT filling the glass to the top. (Yes the
wine was self serve! Very impressive.)
4.
All the food was fresh. The tapenades were
fresh. For every sandwich – the salads were cut from scratch.
5.
Amazing what can be produced from a very small
space;
6.
And finally the bread was baked fresh on the
premises and deliver hot to the front counters every hour.
I have read they won the 2013 “best street food venue in
Italy” and were attempting to win the 2014 award as well. They have my vote. At Sothertons, we use our experience to
support start up businesses especially if there is a unique angle they wish to
explore. Phone us to find out more on 07 4972 1300.
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